We answer within 24 hours
Every message goes to a person, seven days a week. Most get a reply the same day.
Email: support@neckhaven.com
Before you write, this might save you time
- Where's my order? Tracking starts showing scans 2–3 days after you get the email. Delivery runs 10–14 business days — details on the Shipping page.
- Which size? The size chart is on the posture corrector product page. Between sizes, go up.
- How do I use it? Step-by-step instructions live on each product page and in the FAQ.
What to include
Your order number and one sentence about what's wrong. That's all we need to fix most things on the first reply.
Returns
Start one by emailing us with your order number. Full policy on the Returns & Refunds page.