Last updated: August 12, 2026
1. Site operator
This website is owned and operated by:
[LEGAL BUSINESS NAME], trading as NeckHaven
[BUSINESS ADDRESS]
[CITY, STATE ZIP]
United States
Email: [SUPPORT EMAIL]
Telephone: [PHONE NUMBER]
Entity type: [LLC / SOLE PROPRIETORSHIP / CORPORATION]
State of registration: [STATE - default: California]
Registration / filing number: [ENTITY NUMBER]
Employer Identification Number (EIN): [EIN]
Person responsible for site content: [YOUR FULL NAME], at the address above.
2. Hosting and platform
This online store is hosted and powered by Shopify Inc., 151 O'Connor Street, Ground floor, Ottawa, Ontario, K2P 2L8, Canada. Shopify provides the e-commerce platform, hosting infrastructure and payment processing integration used to operate this store.
3. Nature of the business
NeckHaven is an online retailer of general wellness and personal care products. We are not a medical practice, a pharmacy, a licensed healthcare provider, or a manufacturer of medical devices. We do not provide medical advice, diagnosis or treatment.
4. No medical advice
The content published on this site, including product descriptions, usage guides and blog content, is provided for general information only. It is not a substitute for professional medical advice, diagnosis or treatment, and it must not be relied upon as such. Always seek the advice of a physician or other qualified health professional with any question regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on this site.
Statements on this site have not been evaluated by the U.S. Food and Drug Administration. The products sold here are not intended to diagnose, treat, cure or prevent any disease.
5. Intellectual property
All original site content - including written copy, page structure, layout, and the NeckHaven name and marks - is the property of [LEGAL BUSINESS NAME] and is protected under United States copyright and trademark law. Reproduction, distribution, or commercial use without prior written consent is prohibited.
Product photographs are supplied by our manufacturing and fulfilment partners and are used with their permission. Third-party trademarks referenced on this site remain the property of their respective owners and are used for identification purposes only; their use does not imply any affiliation or endorsement.
If you believe content on this site infringes your copyright, send a notice with the information required under 17 U.S.C. sec. 512(c)(3) to [SUPPORT EMAIL] and we will act promptly.
6. Accuracy of information
We make reasonable efforts to keep the information on this site current and accurate. We do not warrant that it is complete, accurate or free of error, and we accept no liability for decisions taken in reliance on it. Prices, specifications and availability are subject to change without notice.
7. External links
Where this site links to external websites, those links are provided for convenience only. We have no control over the content of external sites and accept no responsibility for them or for any loss arising from their use.
8. Privacy and data protection
Our handling of personal data is described in our Privacy Policy. Residents of California may have specific rights under the California Consumer Privacy Act, including the right to know, delete and opt out of the sale or sharing of personal information; those rights are exercisable through the mechanisms described in the Privacy Policy and via the "Your Privacy Choices" link in our footer.
9. Accessibility
We aim to make this site usable by as many people as possible and work toward conformance with WCAG 2.1 Level AA. If you encounter an accessibility barrier, contact [SUPPORT EMAIL] and we will work to provide the information or transaction you need through an alternative means.
10. Consumer dispute resolution
If you have a complaint, contact us first at [SUPPORT EMAIL]. We respond within 24 hours and aim to resolve complaints within 5 business days. Nothing on this page limits your right to bring a claim before a competent court or a consumer protection authority.
11. Applicable law
This Legal Notice and any dispute arising from it are governed by the laws of the State of [STATE - default: California] and the federal laws of the United States.