Shipping Policy

Last updated: August 12, 2026

This Shipping Policy explains how NeckHaven, operated by [LEGAL BUSINESS NAME] ("we", "us"), processes and delivers orders placed at [STORE DOMAIN]. It forms part of our Terms of Service.

1. Shipping cost

Standard shipping is free on all orders, with no minimum order value. Shipping cost is included in the displayed product price. We do not offer paid expedited shipping at this time.

2. Order processing

Orders are processed within 1-2 business days of payment being confirmed. Business days are Monday to Friday, excluding United States federal holidays. Orders placed after 2:00 PM Pacific Time may begin processing the following business day.

We may delay or decline processing where payment cannot be verified, where the billing and shipping information do not match, or where we reasonably suspect fraud. Where an order is declined, payment is refunded in full.

3. Delivery times

Estimated delivery is 10-14 business days from dispatch for addresses within the United States. Total time from order placement to delivery is therefore typically 11-16 business days.

Our products are dispatched from partner fulfilment warehouses located outside the United States. This is what allows us to offer these products substantially below conventional retail pricing, and it is the reason delivery takes approximately two weeks rather than two days. We disclose this before purchase on every product page and at checkout.

Delivery times are good-faith estimates, not guarantees. They are not binding delivery dates and do not form part of the contract of sale.

4. Tracking

A tracking number is emailed to the address provided at checkout within 48 hours of dispatch. Tracking events may take a further 2-3 days to register with the carrier. An absence of scans during this initial period does not indicate a problem with your order.

5. Split shipments

Orders containing more than one product may be dispatched from different warehouses and may arrive in separate packages on different dates. No additional charge applies. Partial delivery does not constitute a failure to deliver the remainder of the order.

6. Address accuracy

You are responsible for providing a complete and accurate delivery address. Requests to amend an address must be sent to [SUPPORT EMAIL] within 12 hours of placing the order; after this window the order has been released to the warehouse and cannot be intercepted.

Where a package is returned to sender, refused, or is undeliverable as a result of an incorrect or incomplete address provided by you, we will offer either a re-shipment at your cost or a refund of the product price less any shipping and handling costs already incurred.

7. Customs, duties and taxes

For deliveries within the United States, no customs duties apply and no additional charges are payable on delivery. Where we accept an order for delivery outside the United States, the recipient is the importer of record and is responsible for any duties, taxes or customs clearance fees imposed by the destination country. We are unable to calculate or prepay these amounts.

8. Delayed, lost or damaged parcels

If tracking shows no movement for 21 consecutive business days, contact [SUPPORT EMAIL] and we will, at your election, dispatch a replacement or issue a full refund.

If a parcel arrives damaged, send us photographs of the item and its packaging within 7 days of delivery and we will ship a replacement at no cost. You are not required to return a damaged item.

Where tracking records a successful delivery to the address you provided but you have not received the parcel, we ask that you check with neighbours, building management and your local carrier depot first. We will assist with a carrier investigation, but we cannot be held responsible for parcels confirmed as delivered and subsequently stolen from an unattended location.

9. Risk of loss and title

Title and risk of loss pass to you upon delivery to the carrier. Notwithstanding this, we voluntarily offer the replacement and refund remedies described in section 8 as a matter of customer service.

10. Delivery destinations

We currently ship to addresses within the United States. We do not deliver to PO boxes, APO/FPO addresses, or freight forwarders. For any other destination, contact [SUPPORT EMAIL] before placing an order.

11. Events beyond our control

We are not liable for delays caused by circumstances beyond our reasonable control, including carrier disruption, customs inspection, severe weather, industrial action, public health measures, or acts of government.