Terms of Service

Last updated: August 12, 2026

1. Who we are and what these terms cover

This website is operated by [LEGAL BUSINESS NAME], trading as NeckHaven ("NeckHaven", "we", "us", "our"). These Terms of Service ("Terms") govern your access to and use of [STORE DOMAIN] and any purchase you make through it. By visiting the site or placing an order, you agree to be bound by these Terms.

These Terms incorporate by reference our Shipping Policy, our Return & Refund Policy, our Privacy Policy and our Legal Notice.

2. Eligibility

You must be at least 18 years old, or the age of majority in your state of residence, to purchase from this store. By placing an order you represent that you meet this requirement and that the payment information you provide is your own or that you are authorised to use it.

3. Health and safety disclaimer

The products sold on this site are general wellness and relaxation products. They are not medical devices, and nothing on this site constitutes medical advice. No product sold here is intended to diagnose, treat, cure or prevent any disease or medical condition, and no statement on this site has been evaluated by the U.S. Food and Drug Administration.

You should consult a qualified healthcare professional before using any product on this site if you have a diagnosed spinal or musculoskeletal condition, have suffered a recent injury, have osteoporosis or a bone density disorder, have a circulatory disorder, are pregnant, or are recovering from surgery. Discontinue use immediately and seek medical attention if use causes sharp pain, dizziness, numbness, tingling or any other adverse effect.

You use these products at your own risk and are responsible for following the usage instructions supplied with each product and published on the corresponding product page.

4. Products, descriptions and images

We take reasonable care to describe our products accurately. Product images are illustrative; colours may vary between screens, and stated dimensions are subject to normal manufacturing tolerance of approximately 1-3 cm. Product packaging may differ from the packaging shown.

We reserve the right to modify or discontinue any product at any time without notice.

5. Pricing and availability

All prices are stated in United States Dollars (USD) and are exclusive of any sales tax, which is calculated and displayed at checkout where applicable. Prices are subject to change without notice, but a change will not affect an order we have already accepted.

Any price shown struck through represents a reference or former price for comparison and does not necessarily represent a price at which the item was recently sold on this site in your area.

Products are offered subject to availability. In the rare event that an item becomes unavailable after you order it, we will notify you and refund you in full.

6. Orders and formation of contract

Your order is an offer to purchase. A contract is formed only when we send you a dispatch confirmation. Our acknowledgement of your order does not, by itself, constitute acceptance.

We reserve the right to refuse or cancel any order, including where a product is listed at an incorrect price due to a typographical or system error, where we suspect fraudulent activity, or where an order appears to be placed for resale. Where we cancel an order after payment, we refund in full.

7. Payment

Payment is taken at the time of order through our payment processors. We do not store your full card details. By submitting payment information you warrant that you are authorised to use the payment method and authorise us to charge the full order amount.

8. Shipping, returns and refunds

Delivery is governed by our Shipping Policy. Returns and refunds are governed by our Return & Refund Policy. Both are incorporated into these Terms.

9. Promotional codes

Discount codes are valid for the period stated, cannot be exchanged for cash, may not be combined with other offers unless expressly stated, and may be withdrawn at any time. We reserve the right to cancel orders where a code has been obtained or used in a manner we reasonably consider abusive.

10. Intellectual property

All content on this site that we own or license, including text, layout, graphics, logos, and the NeckHaven name, is protected by copyright and trademark law. You may not reproduce, distribute or create derivative works from it without our prior written consent. Product photographs supplied by our manufacturing partners remain the property of their respective owners and are used with permission.

11. Customer reviews and submitted content

If you submit a review, photograph, comment or other content, you grant us a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce and display that content in connection with our business, including in marketing. You represent that the content is your own, is accurate, and does not infringe the rights of any third party.

We may remove content that is unlawful, defamatory, obscene, misleading, or that makes medical claims about our products.

12. Prohibited use

You may not use this site for any unlawful purpose, to transmit malicious code, to interfere with its operation or security, to scrape or harvest data by automated means, or to infringe the rights of others.

13. Third-party links and services

This site may contain links to third-party websites and integrates third-party services including our e-commerce platform, payment processors and analytics providers. We are not responsible for the content, policies or practices of third parties, and your dealings with them are at your own risk.

14. Disclaimer of warranties

Except as expressly stated in these Terms and to the fullest extent permitted by law, this site and the products sold through it are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the site will be uninterrupted, error-free, or free of harmful components.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions the above exclusions apply only to the extent permitted by law.

15. Limitation of liability

To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with your use of this site or any product purchased through it shall not exceed the total amount you paid for the product giving rise to the claim.

We shall not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, data or goodwill, however arising.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.

16. Indemnity

You agree to indemnify and hold harmless [LEGAL BUSINESS NAME], its officers, employees and agents, from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or third-party right.

17. Force majeure

We are not liable for any failure or delay in performing our obligations where such failure results from circumstances beyond our reasonable control, including natural disaster, epidemic, war, industrial action, carrier failure, or acts of government.

18. Governing law and dispute resolution

These Terms are governed by the laws of the State of [STATE - default: California] and the federal laws of the United States, without regard to conflict of law principles. You and we agree to submit to the exclusive jurisdiction of the state and federal courts located in [COUNTY, STATE], for the resolution of any dispute.

Before commencing any formal proceeding, you agree to contact us at [SUPPORT EMAIL] and attempt in good faith to resolve the dispute informally for a period of 30 days.

19. Severability and waiver

If any provision of these Terms is found unenforceable, that provision shall be limited or severed to the minimum extent necessary and the remaining provisions shall remain in full force. Our failure to enforce any right does not constitute a waiver of that right.

20. Changes to these Terms

We may revise these Terms at any time by posting an updated version on this page with a new effective date. Changes apply to orders placed after the date of posting. Your continued use of the site after changes are posted constitutes acceptance.